IT Upgrade: We’re Sorry, Our Services Now Fully Restored – Zenith Bank

One of Nigeria’s commercial banks, has apologised to its customers over glitches experienced in the past few days.

Customers of the bank had expressed frustration over the network glitches which prevented them from having access to their funds.

Some of the customers had stormed various branches of the bank to complain about the disruptions, as the bank said it had restored services across its online channels.

The bank, however, attributed the disruption to the upgrade of its information technology (IT) infrastructure.

It said it had notified its customers of plans to upgrade its information technology infrastructure from September 29 to October 1.

However, the bank announced on Friday that the hitches experienced during the period were over assuring customers that they could now perform hitch-free online banking service.

The statement read, “Dear Valued Customer, We sincerely apologize for the service disruptions you experienced recently on our banking channels.

“This was due to an Information Technology upgrade aimed at improving the quality of service we provide you.”

It added that customers can now perform transactions conveniently through various banking channels, including its mobile app, internet banking platform, debit card, agent banking, and branches nationwide.