At UBA, customer satisfaction remains our number one priority – Uzoka

Kennedy Uzoka, the group managing director/chief executive officer of United Bank of Africa,  says the main priority for every staff in the bank is to always ensure customer satisfaction.

This, he said, is crucial for every forward-thinking organisation such as UBA, as the customer remains the undisputed employer.

The Customer Service Week, which is celebrated annually all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

The theme for this year’s celebrations is ‘The Power of Service’ and underscores the bank’s persistent determination to provide service to customers despite the global pandemic. It also serves as an opportunity to acknowledge the vital role of service in any organisation.

While emphasising the need for continuous excellent service delivery to customers, he said that UBA has in the last few years embarked on a journey to ensure Excellence, Enterprise, and Execution which is achievable when an institution focuses primarily on satisfying its customers.